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Whenever you begin a new project, clear the settings out. There's a couple ways to do this. You can choose Tools Customize, and hit Reset Usage Data. But more than likely, you've forgotten to do that like I do. So, instead, when you go to use a bulleted or numbered list, go ahead and reset them all. I did not do anything special to show you the screenshot below. I just opened Word 2003, and hit Format Bullets and Numbering, and there it was, already like it is in the picture. Doesn't look like the default, does it? Nope!

In Word 2003, in Format | Bullets and Numbering, choose the Outline Numbered tab. The second pane in the bottom row of the gallery should show 1 Heading 1, 1.1 Heading 2, 1.1.1 Heading 3. If it does not, select it and click Reset (and answer Yes). With the insertion point in a Heading 1 paragraph, apply that format. The numbering will already be just what you want and will be linked to the heading styles. If you want to fine-tune the indents, you can click on Customize.
Create your first ticket, without the numbering. Then where you want the number to appear first, press Ctrl-F9 to create a pair of field braces (ie '{}') and fill in between them so that you get '{SEQ Ticket \# 00000}'. Then, where you want the duplicate number to appear, create another field and fill it it so that you get '{SEQ Ticket \c \# 00000}'. From there it's mostly just a matter of duplicating the whole ticket however many times you want. When you're done press Ctrl-A to select the whole document, then press F9 to update the fields.

The auto-indenting feature of bullets and lists has always frustrated me. EVERY time you apply a numbered or bulleted list, you've got to set the indents. I want my lists to be indented at the very left of the page, flush with the rest of the paragraphs. But no, Microsoft insists that you want them indented by 0.63cm and hanging at 1.27cm (WHY 0.63? Why not 0.7? Or 1.0cm? But that's a question for a different session.) (I know, it's because MS is American and still uses inches etc...)
There are three settings we need to embed in this field. The first is to tell it what kind of numbering we want to do (in this case, “First, Second, Third”), what case we want to use (upper case, title case, etc.), and a switch to tell Microsoft Word to increment the numbers. Click each of these settings as shown below, being sure to click Add to Field after each one:
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In a legal document, it's rare for every paragraph in the document to be numbered. Usually, you change between numbered paragraphs and non-numbered (plain) paragraphs of text. When Word sees you switching between these types of formats, it usually tries to help by restarting your numbered list back at "1" (or the first value of your list, such as "A"). There are a few different ways to make the number follow the last number of your paragraphs. In Word, this is called Continue from Previous List.

Word's Numbering Explained by John McGhie, MVP - comprehensive and not pretty (Downloadable pdf file in letter size) - Reading this is vital to anyone attempting to use automatic numbering or bullets in a law office setting or other places where the documents are likely to be reused or heavily edited. See also How to Create a Template with a downloadable template with style-based numbering. I strongly recommend that you read both of these before doing anything with the contents of this chapter.